🌱 🔅 Afterpay available! 🔅 Pre - Orders close Dec 5 🔅 shop now for delivery before xmas 🌱

FAQ


**CURRENT DELAYS DUE TO SA COVID-19 LOCKDOWN** - updated 18th Nov
South Australia is in lockdown until the 25th November, as such all orders placed before then cannot be posted until the lockdown is lifted. If you make an order in this time, you will be notified when restrictions are lifted and the item has been posted. Thanks for your understanding!

 

WHAT DOES PRE-ORDER MEAN?
Many Done by Matea items are not ready made. Instead, they are on pre-order, meaning that the item is available to order for a limited amount of time, then when orders close your items start getting made, and are then posted out to you when finished. Pre-Orders are usually open for a month, and making time is approximately a month. Exact dates and delivery times will be listed on individual product pages. (If you have a rush order or special request, please get in touch via donebymatea@gmail.com before placing your order).

This is done due to the time consuming nature of hand crafting items; it is more efficient to be able to make in small batches, and more environmentally friendly to make exactly to demand. 

Most footwear, clothing, bags, belts and objects will be pre-order items.

WHAT DOES READY-TO-WEAR MEAN?
These are items that are made in small batches and are available to purchase immediately.

Most earrings will be Ready-To-Wear items.

HOW MUCH IS SHIPPING?
All shipping includes tracking (except the $4 Minimum Packaging option) and is calculated by weight, with Australia Post. Signature-on-Delivery is recommended for higher value orders. Please visit Australia Post online for current information on delays.

For Australian Orders
Standard - Minimal Packaging $4
For flat items and single pairs of earrings, in a small eco-friendly unbranded box.
Delivery time is currently approximately 3-10 business days. *Does not include tracking*

Standard - starting at $9
For more than one pair of earrings and everything else, in eco-friendly packaging including Done by Matea box.
Delivery time is currently approximately 3-10 business days. Includes tracking.

Standard with Signature on Delivery - starting at $12
For more than one pair of earrings and everything else, in eco-friendly packaging including Done by Matea box.
Delivery time is currently approximately 3-10 business days. Includes tracking.

Express - starting at $15
For all items, in eco-friendly packaging including Done by Matea box.
Delivery time is approximately 1 business day. Includes tracking.


Dispatch for Ready-To-Wear items:
Orders placed before 12pm Mon-Fri are dispatched same day.
Orders placed after 12pm Mon-Fri or Sat-Sun are dispatched the next business day.

Studio Pick-Up
If you live in Adelaide, you can select this free option at checkout, which will require you to visit the studio to collect your item. After ordering you will be contacted to arrange a pick up time.

For more info please see the Shipping Policy.

IS YOUR PACKAGING ECO FRIENDLY?
- all boxes are recyclable
- tissue paper is biodegradable and compostable
- mailer bags are biodegradable and compostable
- packaging tape is biodegradable and compostable


DO YOU SHIP WORLDWIDE?
Yes! International shipping is available and calculated at checkout.
For approximate rates please use the Australia Post Shipping Calculator

If the calculated postage at checkout does not match an expected rate, please get in touch here. For more info please see the Shipping Policy.

 

HOW DOES AFTERPAY WORK?
To use Afterpay - select Afterpay at checkout. From there you'll be asked either to log in to your existing account or asked to create a new account. Your purchase is then divided into four instalments, the first of which you pay at the time of purchase and the remaining three are due every two weeks. Head over to the Afterpay site for more info!

 

ARE DONE BY MATEA ITEMS STOCKED ANYWHERE?
Please see the Stockists page.

 

WHAT IF I WANT TO RETURN OR EXCHANGE SOMETHING?
Returns are available up to 14 days from receipt of goods, and only if the item is damaged or faulty. Exchanges are available up to 14 days from receipt of goods, if the item is in its original unused condition.
For more info please see the Returns + Exchanges Policy.

 

DO YOU TAKE CUSTOM ORDERS AND COMMISSIONS?
Yes, sometimes, depending on complexity and time. If you have an inquiry please get in touch at donebymatea@gmail.com

 

HOW DO I LOOK AFTER MY DONE BY MATEA SHOES / EARRINGS / OBJECTS?
Please see the Care page for more info. Done by Matea Leather Conditioner is available here.

 

WHAT IF MY DONE BY MATEA SHOES NEED TO BE RESOLED OR REPAIRED?
Please get your footwear resoled as soon as you notice significant wear!
Get in touch via the contact page or email donebymatea@gmail.com with the nature of the repair required.

 

WHAT MAKES DONE BY MATEA SLOW, SUSTAINABLE AND ETHICAL?
Read all about that on the Sustainability page!