Frequently Asked Questions
Do you take custom orders and commissions?
Yes! If you can think of it - I can probably make it. I cater to individuals with wild imaginations, unique sizing, gender fluid styling, and small scale collaborations and commissions.
More info available on the Custom Footwear page.
How long will it take to make my shoes?
This can vary a lot depending on how long the design process takes, whether materials are hard to source, and if there are any special fitting requirements.
An approximate range would be anywhere from 3-12 weeks.
How much do custom made shoes cost?
Crafting shoes by hand is a very time consuming and labor intensive process, with many stages, so it does come at a cost.
Pricing is variable depending on style, materials and fitting. As a rough guide ~ standard fit shoes start between $1500-$2000 and custom fit shoes start between $1750-$2700. Payment plans are available.
To get a more accurate idea of cost please fill out my Custom Footwear Enquiry Form.
What makes Done by Matea slow, sustainable and ethical?
All shoes are crafted by hand by me; Matea. The materials I use are selected with consideration of their aesthetic, sustainable as well as hardwearing properties, so your shoes will be able to last a lifetime.
Nearly all the materials I use are either recycled, recyclable, salvaged, natural fibre or a combination and I recycle studio waste where possible.
I make all the shoes myself, completely by hand, in Melbourne, Australia. There are no sweatshops or factories involved in the construction of any items. Additionally, I source all my materials from Australian businesses.
Read more on the Sustainability page.
I wanted some shoes I saw listed on the site but they have sold - will there be more?
If you saw a style that you LOVE but it has since been sold or discontinued, you can request a remake and I'll be happy to make them for you!
Which sizes can you make?
I can make absolutely any size. Different sizes within a pair are possible, as well as lasts* made especially for you using your specific measurements. Custom sizing and custom lasts do come at an extra cost.
*lasts are the forms that shoes are crafted upon
How can I check what size I am?
Please follow the step-by-step instructions on my printable measuring chart.
I'm really unsure of my size - or I think I might have tricky feet - can you help?
Of course! If you've got tricky feet, or are just wanting to be extra sure of the fit, you can fill out this detailed step-by-step fitting form and send it back to me. I'll then get in touch to let you know what size you are, or if you need a custom fitting (non standard size).
I want a pair of shoes on the site, but they're not in my size...
Made-to-Order styles are available in select sizes based on which lasts* I have for that style of shoe. If you need a size outside of this range, that can be done! However, please be aware that this may come at an additional cost. Simply use this form to let me know what your sizing requirements are.
All Samples are one-offs created in a size I've chosen at random. If you see a style that you LOVE but it's not in your size, you can request a remake in your size and I'll be happy to make them for you!
*lasts are the forms that shoes are crafted upon
What are your delivery times?
Delivery times depend on which country your shoes are being posted to and whether you select Standard or Express at checkout.
Standard Shipping within Australia: 3-14 Business Days
Express Shipping within Australia: 1-2 Business Days
Standard Shipping everywhere else: 1-4 Weeks
Express Shipping everywhere else: up to 7 Business Days
For an more accurate estimate, get in touch! Or see the Shipping Policy for more details.
How much will shipping cost?
Standard shipping for footwear is free worldwide. For other items shipping starts at $9. For more info please see the Shipping Policy.
Can you provide worldwide shipping?
Yes! And standard shipping is free for all footwear orders!
Other options such as express are at an additional cost and calculated at checkout.
For more info please see the Shipping Policy.
Is Done by Matea packaging eco-friendly?
Yes! - All boxes are recyclable and printed with plant based inks / Cloth bags are organic cotton printed with plant based inks / Tissue paper is biodegradable and compostable / Mailer bags are biodegradable and compostable / Packaging tape is biodegradable and compostable
Can I pay in instalments?
Sure! Just get in touch before ordering and I'll ask you to fill out this Payment Plan Application form. You will recieve your item once every payment has been made.
What if I receive the wrong product?
You will then be asked to post the item back, and refunded the cost of postage once the item arrives back at the Done by Matea studio.
Do you offer exchanges for faulty items?
Returns and exchanges for faulty items are available up to 14 days from receipt of goods, if the item is in its original unused condition.
Please note all Done by Matea shoes are individually hand crafted and therefore may have minor inconsistencies in colour and/or finish. Such inconsistencies will not be considered “faults”. Many items are constructed from reused materials, as noted in their item description, and as such consideration should be given to the unique finish and variations that this produces in the end product. Done by Matea endeavours to sell all items in the best possible condition, but small marks may be visible; materials such as leather will have natural inconsistencies and marks, these will not be deemed reason for a refund.
For more info please see the Returns + Exchanges Policy.
How do I return or exchange my shoes?
Returns are available up to 14 days from receipt of goods, and only if the item is damaged or faulty. Exchanges are available up to 14 days from receipt of goods, if the item is in its original unused condition. For more info please see the Returns + Exchanges Policy.
How do I care for my shoes?
Please see the Care page for more info specific to each style and material.
What are the little holes on the insoles of my shoes?
In some styles there are little nail holes left over from the shoemaking process. Some shoemakers choose to hide these with an extra layer of leather over the top, however sometmes I prefer to leave them visible, as a reminder of their hand crafted origins.
When do my shoes need to be resoled?
Done by Matea shoes are all soled with hardwearing rubber and/or Natural Vegetable Tanned Leather. These materials will naturally wear through in time, with the Natural Vegetable Tanned Leather wearing through a touch quicker than rubber.
Please get your footwear resoled as soon as you notice significant wear. Significant wear means if you notice a full layer of soling has worn through or is about to. Do not continue to wear shoes if a full layer has worn through as this may result in further damage that is irreversible.
I do not offer resoling services as footwear repair is a surprisingly seperate realm of the shoe world and uses many different tools I don't use! Please feel free to get in touch and I can recommend some Shoe Repairers in your area.
What if my shoes need to be repaired?
Get in touch via the contact page or email me with details of the nature of the repair required. Depending on the type of repair, I will repair it either free of charge or a reasonable cost, or recommend someone in your area that can help.
Do you offer a lifetime warranty?
In the (very rare!) event a fault does happen with your shoes that could be attributed to the design, materials or craftsmanship, I promise to repair them so you can continue to cherish your handcrafted shoes, saving them from the depths of your wardrobe, or - even worse - landfill. This falls under the Returns and Exchanges policy which you can read through here.
For any things outside of my control, such as soling naturally wearing through over time, spills, damage caused by misuse, general wear etc - I can either repair, customise or replace things for a reasonable fee or you can opt to visit your local shoe repairer (support other small businesses!) making sure to take with you the materials tag so your shoe repairer knows what’s what! I
If you’re not sure what to do, just get in touch!
Are Done by Matea shoes stocked anywhere?
Due to the handcrafted and one-off nature of Done by Matea footwear - there are no permanent stockists.
Some styles may appear occassionaly in exhibitions, runways or be temporarily available in retail spaces. Sign up to the newsletter to stay updated or check the blog!
Do you teach shoemaking?
At the moment I don't - because my studio isn't big enough! When I complete my move, there may be some opportunity for a shoemaking short course. Get in touch if you're interested!