FAQ

 

WHAT DOES MADE TO ORDER MEAN?
Made to Order means that your shoes start getting made when you place your order. Making time is specified on each product page, and is usually around 3 weeks. All Done by Matea shoes are Made-to-Order except for items in the Wearable Art and Sample Sale ranges. Read more about Made-to-Order.

 

DO YOU TAKE CUSTOM ORDERS AND COMMISSIONS?
Yes, see more info on the Custom Footwear page

 

DO YOU HAVE A SIZE CHART?
Yes! You can see the sizing page here.

 

WHAT MAKES DONE BY MATEA SLOW, SUSTAINABLE AND ETHICAL?
Read all about that on the Sustainability page! 

 

HOW MUCH IS SHIPPING?
Standard shipping for footwear is free within Australia. For other items shipping starts at $9.
For more info please see the Shipping Policy.


DO YOU SHIP WORLDWIDE?
Yes! International shipping is available and calculated at checkout.
For more info please see the Shipping Policy.

 

IS DONE BY MATEA PACKAGING ECO FRIENDLY?
Yes!
- all boxes are recyclable
- tissue paper is biodegradable and compostable
- mailer bags are biodegradable and compostable
- packaging tape is biodegradable and compostable

 

HOW DOES AFTERPAY WORK?
To use Afterpay - select Afterpay at checkout. From there you'll be asked either to log in to your existing account or asked to create a new account. Your purchase is then divided into four instalments, the first of which you pay at the time of purchase and the remaining three are due every two weeks. Head over to the Afterpay site for more info!

 

ARE DONE BY MATEA ITEMS STOCKED ANYWHERE?
Please see the Stockists page.

 

WHAT IF I WANT TO RETURN OR EXCHANGE SOMETHING?
Returns are available up to 14 days from receipt of goods, and only if the item is damaged or faulty. Exchanges are available up to 14 days from receipt of goods, if the item is in its original unused condition. For more info please see the Returns + Exchanges Policy.

 

HOW DO I LOOK AFTER MY DONE BY MATEA SHOES?
Please see the Care page for more info.
Done by Matea Leather Conditioner is available here.

 

WHAT IF MY DONE BY MATEA SHOES NEED TO BE RESOLED OR REPAIRED?
Please get your footwear resoled as soon as you notice significant wear!
Get in touch via the contact page or email donebymatea@gmail.com with the nature of the repair required.

 

 

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